topic Re: Transfer Issue in Get Support

Transfer Issue

nam1040 — Mon, 26 Jan 2026 01:55:21 GMT

Hello,
I want to transfer my number from Fizz to PM. Received a text from PM saying unable to transfer due to incorrect account number. Fizz account number is short so I added 0s in front of my account number at Fizz. I requested a transfer while activating my SIM. Help.

Re: Transfer Issue

hTideGnow — Mon, 26 Jan 2026 01:56:57 GMT

hi @nam1040

PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Transfer Issue

Handy1 — Mon, 26 Jan 2026 01:57:00 GMT

@nam1040 You need support to help

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca

Re: Transfer Issue

nam1040 — Mon, 26 Jan 2026 02:17:27 GMT

Thank you! You guys are awesome. The problem is now resolved.