topic Re: New promo only for new customers? in Get Support

New promo only for new customers?

Jake2026 — Fri, 23 Jan 2026 20:34:56 GMT

I have been a customer for two weeks (at $35 for 20Gb) and now I see PM dropped a new promo for $20 for 60Gb. Seems disappointing to say the least if I cannot take advantage of it? Any thoughts?

Re: New promo only for new customers?

Yummy — Fri, 23 Jan 2026 20:51:35 GMT

No you cannot take advantage of 'new promo'. Only way to do so is to open a brand NEW account and forfeit your current one and current phone number.
you would need to start from the scratch...

Re: New promo only for new customers?

DennyCrane — Fri, 23 Jan 2026 21:07:12 GMT

Or port out and then back. It's a bit of a hassle, but you could probably do it for a one time $10 charge.

Re: New promo only for new customers?

JaeLyn — Fri, 23 Jan 2026 21:13:55 GMT

The best times to change plans are around black Friday, Xmas, boxing day etc. Periodically check in between and sometimes they do have better plans for current subscribers. But mostly its all new ones

Re: New promo only for new customers?

computergeek541 — Fri, 23 Jan 2026 21:14:35 GMT

Re: New promo only for new customers?

Jake2026 — Fri, 23 Jan 2026 21:50:03 GMT

I like this idea. $10 to port out and back in is peanuts compared to $180 annual difference from my current plan. Not quite sure how to do it though without causing myself some issues. Feel free to DM me.

Re: New promo only for new customers?

DennyCrane — Fri, 23 Jan 2026 21:58:29 GMT

Sign up for a new PM account with a new number first. Make sure you can get the plan you want. Then go activate a service with a cheap prepaid provider. I did a quick search and you can get a free esim and a $16 plan with Fizz. You may be able to find cheaper if you spend some time to look around. Port your Public Mobile number to the prepaid provider, and then once the port is complete you can port it back to the new account you created with Public Mobile by doing a number change.

Keep in mind you'll lose any reward points you current have accumulated with Public Mobile. Also the new Public Mobile account will need a different email address.

Re: New promo only for new customers?

Jake2026 — Fri, 23 Jan 2026 22:04:07 GMT

Thanks

Re: New promo only for new customers?

ScoubiOLD — Sun, 25 Jan 2026 19:50:35 GMT

Can't you
1- Open a new Account
2- Transfer your phone number to the new account
3- Close the old account?

With the 10$ 1 time credit and the plan being 20$ that would only cost 10$+tx to migrate your phone number to a new plan.
You would lose the Points, but it might not be worth if you've been a customer for only 2 weeks like OP or 48h like me...

Re: New promo only for new customers?

SarahPod — Mon, 26 Jan 2026 01:55:55 GMT

Hey Jake, great point. It definitely becomes frustrating, even as a loyal repeat customer, to not receive or be able to participate in attractive offers such as this. In my opinion, it encourages loyal customers to leave Public Mobile and accept a more attractive offer from another company, and then later on switch back to Public Mobile if they offer a more competitive offer for “new customers” again. Such a promo structure encourages customers to jump from one company to another to get the best deals as a mobile customer.

Re: New promo only for new customers?

ScoubiOLD — Mon, 26 Jan 2026 02:04:18 GMT

Well, I just tested it, and you CANNOT transfer a PM number from one account to another.

You will need an account with another provider (one that support eSIM will be obviously faster).

I tried with Fizz but I'm still waiting on the SMS to initiate the transfer almost 1h after creating the account and requesting the transfer. So far I'm less then impress by PM...

Re: New promo only for new customers?

DennyCrane — Mon, 26 Jan 2026 02:06:32 GMT

Correct. There's no way to transfer a number between accounts.

Re: New promo only for new customers?

Vjs — Mon, 26 Jan 2026 16:01:11 GMT

I agree. I have been a loyal customer for many years. Why do they email me an amazing promotion that I cannot redeem? It really is extremely annoying! Makes you want to switch if this is how they treat you!

Re: New promo only for new customers?

hTideGnow — Mon, 26 Jan 2026 16:05:23 GMT

HI @Vjs

this is not unusual and no need to get upset and personal

all mobile provider gives better deal to new subscribers. But with porting so fast and easily done, just follow the wallet and move with the best deal out there

Re: New promo only for new customers?

SarahPod — Mon, 26 Jan 2026 16:07:56 GMT

It might not be unusual, but that doesn’t make it a good model. Offering existing customers good deals is another model that would be very beneficial to Public Mobile.

Re: New promo only for new customers?

DennyCrane — Mon, 26 Jan 2026 16:32:24 GMT

It's a balance between keeping loyal customers, while not dropping ARPU. If Public Mobile figures you're going to stay anyway, why would they want you paying them less money every month.

Re: New promo only for new customers?

SarahPod — Mon, 26 Jan 2026 16:33:25 GMT

Because I’d leave if there’s a better offer elsewhere.

Re: New promo only for new customers?

Jake2026 — Sat, 07 Feb 2026 16:16:12 GMT

To be more specific, I signed up during the year-end holiday, assuming I was getting a Black Ftiday or similar type deal. Only two weeks later, my so called deal suddenly looked like more of a rip off when new subscribers got almost half the price for 3x the data plan. This is not good marketing and very poor customer loyalty building.