topic Re: eSIM activation issue in Get Support

eSIM activation issue

GokulPonraj — Mon, 26 Jan 2026 01:45:54 GMT

I tried with QR code which sent in activation mail and again I bought new eSIM in the app for 5$. Not able to activate. Kindly help

hairbag1 — Mon, 26 Jan 2026 01:47:22 GMT

use this link to message customer Support...

hTideGnow — Mon, 26 Jan 2026 01:48:02 GMT

the esim not work at all?

first, it is installed there? make sure the newest one is there. And disable all the old one and the old carrier sim

the latest PM esim should be enabled, and set as Primary. Then Reboot phone and click Reset network settings and test

if still unable to get it working, ask PM support agent to help.

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

GokulPonraj — Mon, 26 Jan 2026 17:20:54 GMT

I didn’t get any reply till now , even after 12 hours. Kindly let me know if any customer care number

GokulPonraj — Tue, 27 Jan 2026 17:13:04 GMT

No reply from till now