topic invalid email in Get Support

invalid email

Mario61 — Mon, 26 Jan 2026 01:47:05 GMT

I changed devices and now my email is invalid how do I sign in now ?

hTideGnow — Mon, 26 Jan 2026 01:49:07 GMT

you cannot even login or you just cannot receive 2FA?

if you cannot, ask PM agent to help.

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

hairbag1 — Mon, 26 Jan 2026 01:49:11 GMT

your email shouldn't change unless you changed it in Eversafe.

If you get a new cell, you just remove sim from old cell and install in new cell. You should be good to go.

Handy1 — Mon, 26 Jan 2026 01:49:21 GMT

@Mario61 Try the forgot email option , if still no luck ask support to help

you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box