topic Re: Transfer problem in Get Support

Transfer problem

Cuili — Mon, 26 Jan 2026 01:31:16 GMT

Hi,there

i can call but I can’t receive a call after I ported from Fido to public mobile, any body can help me? Thanks

Handy1 — Mon, 26 Jan 2026 01:33:04 GMT

@Cuili You will need help of support

you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

hTideGnow — Mon, 26 Jan 2026 01:33:17 GMT

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

derek_73 — Mon, 26 Jan 2026 04:31:24 GMT

Hi, same issue here, did you got any feedback or help?