topic Failed eSIM activation in Get Support

Failed eSIM activation

KiaRazaghi — Mon, 26 Jan 2026 01:23:26 GMT

Hi everyone,

I bought a PM eSIM plan today and I'm still stuck on Step 6 in the app where it tries to activate the eSIM. Every time I try, the screen after 30 seconds shows me that the subscription could not be activated.

There is no eSIM installed on my iPhone under setting > Cellular, and I don't see any QR code or manual activation info neither in my account or emails. It only tells me to use the app.

I've tried restarting my phone, logging out and back into the app, closing and reopening it, and using strong Wi-Fi, but nothing has worked so far.

Has anyone else had this issue before? Any idea how to fix it?

Re: Failed eSIM activation

hTideGnow — Mon, 26 Jan 2026 01:26:10 GMT

hi @KiaRazaghi

same issue if you reboot phone and relogin app?

you need PM to help. you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Failed eSIM activation

greybee — Mon, 26 Jan 2026 01:45:33 GMT

Same situation.
You can only send a PM message, and you won't get a response anytime soon.
Everything's a mess right now, and people have been waiting for a response since Friday.

We need a lot of time. I was like that too, buddy.