topic Porting number issue in Get Support

Porting number issue

Emilie13 — Mon, 26 Jan 2026 01:18:13 GMT

Bell confirmed they approved a port with the wrong account number, which put the line in a partial port state.
The number no longer receives SMS.
This requires an LNP manual escalation / port correction, not a standard port retry.

I understand Public doesn’t have standard support lines but what can I do if I need an actual intervention on their backend? The support chat bot is not helpful.

I can currently make phone calls and use internet data but SMS and inbound calls don’t work.

thank you

Re: Porting number issue

Handy1 — Mon, 26 Jan 2026 01:04:14 GMT

@Emilie13 You need support to help

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage