https://productioncommunity.publicmobile.ca/t5/Get-Support/Service-not-activated/m-p/1403852#M959277 <P>Yes. Previous service is inactive. PM eSIM has network but does not work</P> Mon, 26 Jan 2026 00:41:54 GMT Appy01 2026-01-26T00:41:54Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Service-not-activated/m-p/1403824#M959265 <P>Hi, I ported my number to Public. The eSIM is installed but when I try to make a call the error I get is “7B1 service is not activated. Please help.&nbsp;</P> Mon, 26 Jan 2026 00:34:07 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Service-not-activated/m-p/1403824#M959265 Appy01 2026-01-26T00:34:07Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Service-not-activated/m-p/1403844#M959271 <P>Did you remove your previous SIM or disable? Check that PM is primary and restart phone.</P> Mon, 26 Jan 2026 00:37:34 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Service-not-activated/m-p/1403844#M959271 Sansan 2026-01-26T00:37:34Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Service-not-activated/m-p/1403852#M959277 <P>Yes. Previous service is inactive. PM eSIM has network but does not work</P> Mon, 26 Jan 2026 00:41:54 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Service-not-activated/m-p/1403852#M959277 Appy01 2026-01-26T00:41:54Z