topic Re: Website Suck at Lets Complete Activation in Get Support

Website Suck at Lets Complete Activation

Laurierm — Mon, 26 Jan 2026 00:28:01 GMT

Hi, I've been trying all day to talk to some one on chat and not being able to connect. My website and app when I login goes straight to "Lets Complete Activation Page". I don't want to activate a phone I just want to update my payment info. I've cleared my cookies and browser history, still no luck. Any Suggestions?

Re: Website Suck at Lets Complete Activation

hTideGnow — Mon, 26 Jan 2026 00:29:03 GMT

hi @Laurierm

the EverSafe cannot find your My Account, you will need PM support agent to help.

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Website Suck at Lets Complete Activation

Laurierm — Mon, 26 Jan 2026 00:33:34 GMT

Thank you for the reply. I can log in to my account no problem , just cant get past that page