topic Re: Cannot submit a ticket in Get Support

Cannot submit a ticket

Danrui — Sun, 25 Jan 2026 13:25:15 GMT

I have trouble activating my number. I filled out everything but cannot submit a ticket.

Can someone help?

Re: Cannot submit a ticket

BKNS27 — Sun, 25 Jan 2026 09:20:57 GMT

If you are porting your number over from another carrier. Your old account must be active and you need to reply to the confirmation text with YES from your old carrier with the old SIM in your phone.
You can submit a ticket with this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot submit a ticket

Danrui — Sun, 25 Jan 2026 09:19:12 GMT

I’ve already submitted. Waiting for the reply.

Re: Cannot submit a ticket

BKNS27 — Sun, 25 Jan 2026 09:21:53 GMT

@Danrui

Staff hours are 9:00am to 10:00pm EST.

Re: Cannot submit a ticket

Danrui — Mon, 26 Jan 2026 00:26:15 GMT

Sent it yesterday still no response and cannot submit a ticket now.