topic Re: fizz to PM problem in Get Support

fizz to PM problem

shirleygwu — Mon, 26 Jan 2026 00:11:16 GMT

porting from fizz to PM and encountered this incorrect account number issue like everyone else. now only outgoing call works. no incoming call no text. submitted a ticket but no response yet. please can anyone pm me the asistance team number? thank you very much!

Re: fizz to PM problem

hairbag1 — Mon, 26 Jan 2026 00:13:00 GMT

@shirleygwu

there's no traditional call center number to call..you must work with Customer Support. Use this link if you haven't already...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: fizz to PM problem

shirleygwu — Mon, 26 Jan 2026 00:17:30 GMT

hi thanks for the reply. yes i already submitted a ticket. guess i have to wait a bit longer.

fizz to pm account number add 0000 to the end?

shirleygwu — Mon, 26 Jan 2026 00:26:55 GMT

i heard when you port from fizz you need to add 0000 not in front but in the back of your fizz account number, make it like 123456780000. anyone succeed doing that?

Re: fizz to pm account number add 0000 to the end?

Sansan — Mon, 26 Jan 2026 00:33:10 GMT

Most people add infront and it causes failure. I have never heard of behind but you can try.

It might still fail anyway with all the errors today anyway.