topic Incorrect account number in Get Support

Incorrect account number

Yuying1 — Mon, 26 Jan 2026 00:05:21 GMT

I just transferred from fizz to public mobile, but I received a message saying that the account number is incorrect and someone will contact me, but I still haven’t get the call. So I don’t know if the number transfer successfully or not. Anyone can help me confirm this?

Re: Incorrect account number

hTideGnow — Mon, 26 Jan 2026 00:06:24 GMT

hi @Yuying1

PM porting support team can help and you can update them with the account number. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Incorrect account number

ShuchitaA — Mon, 26 Jan 2026 00:07:46 GMT

Hi, I have also experienced the same issue while porting. I have already opened a ticket for the same but no one has reached out till now

Re: Incorrect account number

Danrui — Mon, 26 Jan 2026 00:33:06 GMT

i sent a message to cs_agent yesterday but still no reply. What should i do now?

Re: Incorrect account number

Danrui — Mon, 26 Jan 2026 00:34:49 GMT

Also I cannot even submit a ticket so i cannot reach out to anyone it's annoying

Re: Incorrect account number

Frank52 — Mon, 26 Jan 2026 03:13:38 GMT

Hi @Danrui,

From what I am reading from other users, the average wait time to get a response back from customer service is 1 day. Hang in there! They will get back to you and resolve your issue.