https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-activate-Esim/m-p/1403711#M959178 <P>hi&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/643884">@Cal_pen</a>&nbsp;</P><P>check if PM esim already installed by the app.&nbsp; Check Sim Manager or Settings -&gt; Cellular screen.&nbsp; If it is there, make sure it is set as Primary and enabled.&nbsp; &nbsp;Reboot phone and then Reset network settings</P><P>if that does not work or eSIM is not there, ask PM support agent to help.&nbsp;&nbsp;&nbsp;<SPAN>you can submit&nbsp; ticket by direct message:&nbsp;&nbsp;</SPAN><BR /><SPAN>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</SPAN><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A><SPAN>&nbsp;</SPAN></P><P><SPAN>Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:<BR />&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<A href="https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage</A>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</SPAN></P> Sun, 25 Jan 2026 23:14:41 GMT hTideGnow 2026-01-25T23:14:41Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-activate-Esim/m-p/1403688#M959169 <P>Bought the 60gb/month half price promo but am unable to activate eSIM.</P> Sun, 25 Jan 2026 23:04:43 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-activate-Esim/m-p/1403688#M959169 Cal_pen 2026-01-25T23:04:43Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-activate-Esim/m-p/1403711#M959178 <P>hi&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/643884">@Cal_pen</a>&nbsp;</P><P>check if PM esim already installed by the app.&nbsp; Check Sim Manager or Settings -&gt; Cellular screen.&nbsp; If it is there, make sure it is set as Primary and enabled.&nbsp; &nbsp;Reboot phone and then Reset network settings</P><P>if that does not work or eSIM is not there, ask PM support agent to help.&nbsp;&nbsp;&nbsp;<SPAN>you can submit&nbsp; ticket by direct message:&nbsp;&nbsp;</SPAN><BR /><SPAN>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</SPAN><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A><SPAN>&nbsp;</SPAN></P><P><SPAN>Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:<BR />&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<A href="https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage</A>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</SPAN></P> Sun, 25 Jan 2026 23:14:41 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-activate-Esim/m-p/1403711#M959178 hTideGnow 2026-01-25T23:14:41Z