topic Re: eSIM was expired in Get Support

eSIM was expired

Jason08liu — Sun, 25 Jan 2026 13:30:19 GMT

I transferred my number from Fizz and got esim for public mobile. But when I scan the QR of esim, it showed the QR was expired.

Re: eSIM was expired

hTideGnow — Sun, 25 Jan 2026 03:49:35 GMT

hi @Jason08liu if you used the app to subsribed and go to Complete Subscription step, the esim was already installed and you don't need the QR code. Please check if you see PM esim in the Sim Manager or Settings -> Cellular screen

Re: eSIM was expired

Jason08liu — Sun, 25 Jan 2026 23:00:19 GMT

My son got the message: Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect account number. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://urlshortner.tiia.ai/xYpc_