topic Re: wrong imei number in Get Support

wrong imei number

tongzhenghuan — Sun, 25 Jan 2026 21:47:10 GMT

Hi, when I trasfer my number to Public.

I was told by text that the IMEI number is not correct, and my tranfer could not be completed.

Now how can I re-intiative the transfer process?

Thanks.

Re: wrong imei number

slusagm — Sun, 25 Jan 2026 21:48:28 GMT

better to use account number

there is a porting assistance team you can call and update them with account number I can't post the number here, but I will message the number to your community inbox. Please check and call them

But if you cannot reach them or they said they cannot help, you will need to contact PM using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: wrong imei number

BKNS27 — Sun, 25 Jan 2026 21:51:18 GMT

@tongzhenghuan

You need the assistance from a CS_Agent to help you complete the porting of your number.

I would suggest you have the account number from your previous carrier rather than the IMEI for a smoother porting.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: wrong imei number

tongzhenghuan — Sun, 25 Jan 2026 21:54:40 GMT

thank you all.

i was transferring my fizz and their account number looks weird (does not have the correct digit). That's y I used IMEI number.

Re: wrong imei number

BKNS27 — Sun, 25 Jan 2026 21:56:35 GMT

@tongzhenghuan

It seems all days there are issues porting from Fizz. It was related to the account number and 0000 in front of the account number.

Re: wrong imei number

CSA_PM — Tue, 27 Jan 2026 23:28:28 GMT

Hi

I sent you a private message to your created ticket.