topic Transfer not Successful in Get Support

Transfer not Successful

Victoraung — Sun, 25 Jan 2026 21:33:52 GMT

Hi, I transferred my number from Virgin Mobile Last night, and it wasn't successful. I tried reaching out to Cs_agent in the morning but didn't receive any response back. Please resolve it.

Re: Transfer not Successful

slusagm — Sun, 25 Jan 2026 21:35:35 GMT

@Victoraung did you get the porting text from Virgin? did you reply yes to approve?

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

But if you cannot reach them or they said they cannot help, you will need to contact PM using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: Transfer not Successful

Claclanyi — Sun, 25 Jan 2026 22:25:10 GMT

Can you please DM me the number to call too, I have the same issue.