topic This is horrible in Get Support

This is horrible

Alicia1121 — Sun, 25 Jan 2026 21:26:25 GMT

Never-ending loops of error messages and nonsense. What a horrific experience so far.

I signed up 2 days ago but yeah it didn't work. Like everyone else apparently.

Took my money, no functions like calls or texting working.

Re: This is horrible

slusagm — Sun, 25 Jan 2026 21:27:48 GMT

we can try to help but you have to tell us more than "loops of error messages" , we need to know what those errors are , which stage of activation you are at and what you have tried

or if you like to just ask PM to help, open a ticket. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: This is horrible

Alicia1121 — Mon, 26 Jan 2026 00:27:47 GMT

The service tkt submission page will not work either. It's been so many hours of trying. Why not just provide an email where we can send the information. This is ridiculously difficult.

Re: This is horrible

rai79 — Mon, 26 Jan 2026 02:24:52 GMT

Unfortunately, that link that was previously provided is the only way to get in contact with the Customer Service Agent. The is an overwhelming amount of ticket volumes that is unprecedented. The backlog to get a response is looking to be 1 day or more. It isn't a reassuring thing that you might want to hear at the moment, but this is a temporary issue that will eventually get resolved when you get a response from the Customer Service agent. Hang in there!