topic Re: Activation Failing in Get Support

Activation Failing

gargshobhit07 — Sun, 25 Jan 2026 20:55:09 GMT

I recently ported my number from Fizz, but the activation on Public Mobile is failing. I’m seeing an “activation failed” message and the eSIM cannot be installed. Could you please help?

Re: Activation Failing

slusagm — Sun, 25 Jan 2026 21:02:53 GMT

quite many failed activations today. You need to open ticket with PM. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Activation Failing

Dunkman — Sun, 25 Jan 2026 21:03:08 GMT

@gargshobhit07

Ddi you receive an email with QR code for eSIM?

If not, then you will need to private message CS_Agent

Click on the following link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation Failing

gargshobhit07 — Sun, 25 Jan 2026 21:07:20 GMT

Yes I received the email with esim. But when I am trying to activate. It is failing with "Activation Error"

Re: Activation Failing

gargshobhit07 — Mon, 26 Jan 2026 00:43:32 GMT

Can someone from PM help me on this?

Activation Issue

gargshobhit07 — Mon, 26 Jan 2026 00:52:18 GMT

I recently ported my number from Fizz to Public Mobile, but the activation is failing. I am seeing an “activation failed” message, and the eSIM cannot be installed on my device.

I have sent multiple private messages to CS_Agent regarding this issue but have not received any response. I am requesting immediate assistance to resolve this activation problem, as I am unable to use my service.

Please advise on the next steps or provide a new eSIM activation code so I can complete the setup.

Re: Activation Issue

hairbag1 — Mon, 26 Jan 2026 00:57:08 GMT

@gargshobhit07

there's been many Fizz'ers with similar issues you're experiencing. The problem started with the messy roll-out of the 50% plans. Customer Support is the only way to get it sorted out. There's no number to call...continue working with Customer Support.