topic Re: Sim card in Get Support

Sim card

DavidThorne — Sun, 25 Jan 2026 20:55:41 GMT

I have to get a new one cause I broke phone and I now have and old second phone with new sim card and I want to set it up with same phone number adn dont know how to do it

Re: Sim card

slusagm — Sun, 25 Jan 2026 21:01:03 GMT

very easy. Just login My Account or PM app with the same email you have been using to login PM system. Go to Profile page and click the pencil besides the sim card number and update. With the 2FA code, you won't receive it via sms as your old sim was broken. So click Didn't receive code or Resend code and choose email or voicemail option to receive code

if you cannot login My Account, ask PM to help. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Sim card

Sansan — Sun, 25 Jan 2026 21:02:20 GMT

But it instire from Telus/Koodo or mobile Klink for 10.00+ or $5 from Amazon.

Then sign into your account and update the number under Profile.

Re: Sim card

ToddW — Sun, 25 Jan 2026 21:14:31 GMT

I have a similar issue setting up a new sim because I lost my phone. I’ve tried the suggestions and have not been able to get a response from CS_agent. It’s been 2 days now

Is there a reason for no response or a trick to getting a response?

thank you