topic I got stuck on step 6, "SUBSCRIPTION NOT ACTIVATED" -SOMETHING DIDN'T GO RIGHT WHILE ACTIVATING YOUR in Get Support

I got stuck on step 6, "SUBSCRIPTION NOT ACTIVATED" -SOMETHING DIDN'T GO RIGHT WHILE ACTIVATING YOUR

HelpAbby — Sun, 25 Jan 2026 20:59:46 GMT

Hi there,

I installed the app, tried to activate my subscription and got stuck on step 6; -"SUBSCRIPTION NOT ACTIVATED" -SOMETHING DIDN'T GO RIGHT WHILE ACTIVATING YOUR SUBSCRIPTION,CONTACT CUSTOMER SUPPORT AGENT-

Please help.

Thank you.

Abby Yeap

Re: I got stuck on step 6, "SUBSCRIPTION NOT ACTIVATED" -SOMETHING DIDN'T GO RIGHT WHILE A

slusagm — Sun, 25 Jan 2026 21:02:05 GMT

Reboot phone and login the PM app again, it might work

if you cannot login or still get the same error, then you will need to open ticket with PM. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: I got stuck on step 6, "SUBSCRIPTION NOT ACTIVATED" -SOMETHING DIDN'T GO RIGHT WHILE A

HelpAbby — Sun, 25 Jan 2026 21:08:19 GMT

Hi there,

I reboot my phone, uninstalled and re-installed PM and still could not activate the subscription. I completed the ticket form but could not sent it as the "sent" button is grey. MAybe that's the reason because I'm not properly login.

Re: I got stuck on step 6, "SUBSCRIPTION NOT ACTIVATED" -SOMETHING DIDN'T GO RIGHT WHILE A

slusagm — Sun, 25 Jan 2026 21:12:26 GMT

use another browser and try again

or try using a computer, some mobile browsers act funny

Re: I got stuck on step 6, "SUBSCRIPTION NOT ACTIVATED" -SOMETHING DIDN'T GO RIGHT WHILE A

HelpAbby — Mon, 26 Jan 2026 19:48:53 GMT

It’s been frustrating that I haven’t heard back from Public Mobile yet about my activation. I still can’t get connected or speak to a real person, so I’m wondering about cancelling my subscription. Since I haven’t been able to activate the subscription or get support, I’m questioning whether this plan is worth joining. Do you guys know know how to cancel because the payment has been applied to my credit card?