topic need refund as subscription not activated in Get Support

subscription not activated

Lindanew — Sun, 25 Jan 2026 20:35:40 GMT

complete payment, downloaded app, followed all instructions but subscription not activated as of now. Tried all means but no solution. Client service chat wait for two hours and the lady just said she cannot help then ended chat.

I need full refund.

Re: subscription not activated

Dunkman — Sun, 25 Jan 2026 20:37:59 GMT

@Lindanew

You will need to contact CS_Agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Wait times are much longer than usual. Hopefully will get a response by tomorrow.

Re: subscription not activated

Sansan — Sun, 25 Jan 2026 20:38:42 GMT

You'll need to message PM for help. Could be 2 days for reply.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Message them at link. They will troubleshoot ...

need refund as subscription not activated

Lindanew — Sun, 25 Jan 2026 20:41:16 GMT

how do you refund me and I want to cancel the request