topic Re: Transfer number in Get Support

Transfer number

Meenu123 — Sun, 25 Jan 2026 19:05:19 GMT

I’m trying to transfer my old public mobile number to my new account with public but I keep getting this error message: Invalid phone number. Please enter a valid Canadian phone number. If you are transferring your Koodo Prepaid number, please contact one of our customer support agents.

Re: Transfer number

hTideGnow — Sun, 25 Jan 2026 19:06:45 GMT

hi @Meenu123

are you porting in from Koodo Prepaid service?

you might want to choose a new number first to setup the account. After it is all setup, login My Account and go to Profile page, click Transfer phone number to start porting

Re: Transfer number

SteveLo — Sun, 25 Jan 2026 20:27:21 GMT

Hi, I have the same situation. And I did choose a new number, but still get the same error message: Invalid phone number. Please enter a valid Canadian phone number. If you are transferring your Koodo Prepaid number, please contact one of our customer support agents.

Re: Transfer number

SteveLo — Sun, 25 Jan 2026 20:27:50 GMT

@hTideGnow