topic Reinstate old number in Get Support

Reinstate old number

Redivivus1 — Sun, 25 Jan 2026 20:27:48 GMT

So it appears that my request to transfer a number from Koodo for a new line got really messed up by me.

Seem to have transferred the number to my existing account. Existing Public Mobile account shows a temp interim number.

Have called Koodo and got them to decline transfer. How do I get my old number reinstated to my Public Mobile account? Or does this happen automatically ?

Have left a ticket but no response for 2.5 hours.

Help from community to resolve this ? Thank you in advance for guidance.

Re: Reinstate old number

Sansan — Sun, 25 Jan 2026 20:36:50 GMT

Did you accept the sms for the port?

What times will be days from now.

Re: Reinstate old number

Redivivus1 — Sun, 25 Jan 2026 20:44:18 GMT

Negative. No SMS has come in yet.

Re: Reinstate old number

Redivivus1 — Sun, 25 Jan 2026 21:16:16 GMT

Is there a number I can call ? This is getting frustrating as can't seem to reach anyone.