topic Not getting some verification codes in Get Support

Not getting some verification codes

Tobias14 — Sun, 25 Jan 2026 20:25:29 GMT

I get some verification codes but not all. Seeking assistance. Been a customer for many years.

Re: Not getting some verification codes

slusagm — Sun, 25 Jan 2026 21:03:52 GMT

did you activation within 3 days? it is not unusual not all security code, 2FA code will come when you first ported your number. You need at least 3 days for all codes to catch up. After the 3 days, things would be normal

Re: Not getting some verification codes

Tobias14 — Sun, 25 Jan 2026 22:56:30 GMT

I’ve had public mobile for years. Same number same eSIM

Re: Not getting some verification codes

CSA_PM — Tue, 27 Jan 2026 15:24:24 GMT

Hi
I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage