topic Re: Porting issue from Fizz to Public Mobile in Get Support

Porting issue from Fizz to Public Mobile

AndriyS — Sun, 25 Jan 2026 17:18:00 GMT

Hi,

I initiated the port from Fizz, received the message and answered "yes" to confirm. Looks like port is incomplete as I can only place outbound calls and use data. No texting, no receiving calls. I contacted Fizz but they cannot help but advise to wait.

I already submitted a ticket but there is no answer yet.

If possible, can you please share with me contact info of PM port support team?

Thanks for your help,

Re: Porting issue from Fizz to Public Mobile

Sansan — Sun, 25 Jan 2026 17:23:31 GMT

I will send you another message with the phone number to call check your inbox as it cannot be posted here.

Re: Porting issue from Fizz to Public Mobile

Zhongwei — Sun, 25 Jan 2026 17:27:19 GMT

Same here. Would like to find out how to contact the port support team as well. Thanks. 🙏🏻

Re: Porting issue from Fizz to Public Mobile

Assai — Sun, 25 Jan 2026 17:42:05 GMT

Same issue, please advise how to contact the porting support team. Thanks

Re: Porting issue from Fizz to Public Mobile

hTideGnow — Sun, 25 Jan 2026 17:44:11 GMT

hi @Assai

PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Porting issue from Fizz to Public Mobile

Deamonring — Sun, 25 Jan 2026 18:19:52 GMT

hi, i also have the same issue. Could I also have the phone number please ?.

Re: Porting issue from Fizz to Public Mobile

Xiangcai — Sun, 25 Jan 2026 18:43:02 GMT

Hi, please send me the phone number for Fizz porting issue as well, thanks

Re: Porting issue from Fizz to Public Mobile

hTideGnow — Sun, 25 Jan 2026 18:44:02 GMT

hi @Xiangcai

Sent, Please check community inbox

Re: Porting issue from Fizz to Public Mobile

Ywywyw — Sun, 25 Jan 2026 18:46:05 GMT

I have issue porting number from fizz as well, pls send support number

Re: Porting issue from Fizz to Public Mobile

M_M83 — Sun, 25 Jan 2026 19:00:22 GMT

I have the same issue as well.

Re: Porting issue from Fizz to Public Mobile

Ywywyw — Sun, 25 Jan 2026 19:16:18 GMT

Could you share the PM porting support number as well ? Thanks

Re: Porting issue from Fizz to Public Mobile

AndriyS — Sun, 25 Jan 2026 20:20:06 GMT

Thank you all. My main issue was resolved. I can receive calls and texts. Still have troubles with connecting to RCS chats, but this can wait a bit.