topic Re: Issue with activation in Get Support

Issue with activation

Gagwen — Sun, 25 Jan 2026 19:40:54 GMT

I'm trying to activate one of the new offers (Canada-US-Mexico, 5G, 60GB -- $40/mo with 50% off for 2 years)

When I log in. I'm immediately taken to a screen that says "Let's Complete your activation" -- But in the details, it's showing a different plan that's $34/month for 20GB

Re: Issue with activation

Dunkman — Sun, 25 Jan 2026 19:47:07 GMT

@Gagwen

Did you activate via the website or the PM app? Issues with website activations since Friday. Try the PM app if not tried already.

Re: Issue with activation

Jeffmclaughlin — Sun, 25 Jan 2026 19:48:32 GMT

I'd recommend porting out to a different carrier ASAP - Public Mobile is known for it's issues, and the support is non-existent. Even if you submit a ticket to support, days will go by and nobody will respond.

Re: Issue with activation

Gagwen — Sun, 25 Jan 2026 19:51:45 GMT

I've tried both the website and the app:
1. Website -- This is straight up broken (now i know why as you mention it's had issues since Friday). The website just logs me out and i can't get anywhere.

2. Public Mobile App: So it looks like I am able to finish the activation. But my issue is that it's showing a different plan than what i started the activation for. I want the promotion that is offering 50% off Canada-US-Mexico. (Which is what I started the activation)

Is it possible to speak to someone over the phone?

Re: Issue with activation

BKNS27 — Sun, 25 Jan 2026 19:53:00 GMT

@Gagwen

It sounds like your email wasn’t link to EverSafe.
Contact a CS_Agent to fix the issue.

BTW, the 50% off promo is for new members/activations and not for existing members.

Re: Issue with activation

Jeffmclaughlin — Sun, 25 Jan 2026 19:53:16 GMT

No, you cannot speak with support on the phone. Support is incredibly limited, and is only available via the archaic ticketing system.

And if you do submit a ticket, days will go by and nobody will reply back to you.

Re: Issue with activation

Gagwen — Sun, 25 Jan 2026 19:59:02 GMT

Thanks. I just submitted a ticket to cs_agent.

I am trying to activate as a new activation. I have an account because I previously (2+ years ago) was a PM customer

Re: Issue with activation

FlorenceWong — Sun, 25 Jan 2026 20:15:19 GMT

Same issue. I could not activate the plan and transfer my phone to the Public.

Re: Issue with activation

eismail711 — Sun, 25 Jan 2026 21:44:55 GMT

I downloaded PM apps to purchase, activate and porting my number and no problem. Hope your issue will be solved soon ~