topic Ported 24 hours ago - still no data in Get Support

Ported 24 hours ago - still no data

Paul_J1985 — Sun, 25 Jan 2026 19:57:54 GMT

Succesfully ported from fizz yesterday lunchtime.

Fizz disconnected and my Public line can take calls and text.

I've been through the troubleshooting with the AI Bot - checked all the settings, turned off the phone etc. and then did a reset of network settings - nothing has worked.

I created a ticket in the afternoon, but no reply yet.

Where do you go from here?

Re: Ported 24 hours ago - still no data

hTideGnow — Sun, 25 Jan 2026 19:59:52 GMT

hi @Paul_J1985

what phone do you have? you sure you port is done? you can receive inbound calls on the PM sim?

if so, remove the Fizz sim card or disable the Fizz esim. Check to make sure Pm sim is enabled and set as Primary. Then Reboot phone and click Reset network settings.

and if it does not work still and if you have a physical sim, try the sim in another phone.

but if you have an eSIM, and you can login PM app on the phone, buy a new eSIM from Account, Purchase sim card and choose esim

Re: Ported 24 hours ago - still no data

Paul_J1985 — Sun, 25 Jan 2026 20:16:18 GMT

Thanks for replying. I'm using an iphone 15.

Removed the Fizz physical sim. Disabled all sim options other than Public (already set as primary), reebooted the phone and reset network settings.

Bought an activated a new PM esim, and disabled the old one.

Data still not working - any ideas where to go from here?

Re: Ported 24 hours ago - still no data

Dunkman — Sun, 25 Jan 2026 20:20:20 GMT

@Paul_J1985

Another person had similar issues. Text and talk working, but not data. Tried the various troubleshooting advice.

You will need to contact customer service agent. Might need an account reset by CSA. Click on the chat icon on the right lower corner of website and follow prompts to submit a ticket for CSA help. Unfortunately, wait times are this weekend are 1-2 days.

Re: Ported 24 hours ago - still no data

Paul_J1985 — Sun, 25 Jan 2026 20:28:27 GMT

OK, thanks for trying to help, appreciate it.