topic Not able to contact support in Get Support

Not able to contact support

MananPathak — Sun, 25 Jan 2026 19:23:11 GMT

I just ported my number to Public and the service is mot working. The chatbot keeps redirecting me to the ticket page which is mot letting me submit the ticket. Now that I can’t submit a ticket, how do I reach out to support? I don’t have my number working so can’t call them. Is there an email?

Re: Not able to contact support

BKNS27 — Sun, 25 Jan 2026 19:30:21 GMT

@MananPathak

You can dm them. No email option. You may need to clear the cache before submitting a ticket again or:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Critical step is to reply to the text from your old carrier with YES confirming you are porting over to PM.
Try rebooting your phone by powering off then back on to see if that works.

If not, contact a CS_Agent by clicking on the Chat icon and type in ’Submit a Ticket’ follow by Contact.

Re: Not able to contact support

Jeffmclaughlin — Sun, 25 Jan 2026 19:25:50 GMT

Even if you manage to submit a ticket - good luck getting a reply from support. I was without service entirely due to a Public Mobile system error, and their support services have not responded to my issue days later. This company is a joke. You should port out your number to any carrier that is not affiliated with Telus if you value reliability of your cellular services.

Worst support

MananPathak — Mon, 26 Jan 2026 04:17:10 GMT

I have not been able to get any service for 2 days and no one has even responded to me. I think this was a waste of money at this point. I have tried to reach out in messages, submitting to tickets. No response yet. The chatbot is pretty annoying showing same messages again and again.

Re: Worst support

hTideGnow — Mon, 26 Jan 2026 04:17:54 GMT

hi @MananPathak

a very long support queue this weekend. Message PM again tomorrow for update

Re: Worst support

Handy1 — Mon, 26 Jan 2026 04:20:12 GMT

@MananPathak Support times are terrible over last 48 hours , due to new activations isssues but since you submitted

ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca

Re: Worst support

hairbag1 — Mon, 26 Jan 2026 04:23:18 GMT

@MananPathak

under normal circumstances, support is easy and fast...BUT...Public Mobile recently offered a 50% off for 2 yrs deal and it's been a gong show since the announcement. Once they clear the back-log of this roll-out, I'm sure things will get back to normal.

Ticket ID:641302-104 SIM / eSIM E2013-G

MananPathak — Sun, 01 Feb 2026 04:03:51 GMT

I have been trying to connect support and I have not been able to get any help. It’s been a week without any service. I am not sure if I can switch to any other provider as I am not getting any supp. Can someone please help me with this. @DR_PM @CS_Agent

Re: Ticket ID:641302-104 SIM / eSIM E2013-G

hairbag1 — Sun, 01 Feb 2026 04:07:31 GMT

@MananPathak

if you can log in to your account, click the orange chat bubble on lower right side of the page to start the process to get Customer Support. If that don't work, use this link instead..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Ticket ID:641302-104 SIM / eSIM E2013-G

MananPathak — Sun, 01 Feb 2026 04:09:21 GMT

I already did that. Check the ticket number i put above

Re: Ticket ID:641302-104 SIM / eSIM E2013-G

hairbag1 — Sun, 01 Feb 2026 04:13:10 GMT

@MananPathak wrote:
I already did that. Check the ticket number i put above

Understood...but Customer Support has been putting out fires after the overwhelmimg uptake of the recently offered 50% Off plan. They're just now getting caught up, so I suggest to message them again but demand your concern get escalated this time, to a senior adviser. I'd also request compensation for your downtime and agro.

Watch the Community inbox will be highlighted when they respond.

Re: Ticket ID:641302-104 SIM / eSIM E2013-G

MananPathak — Sun, 01 Feb 2026 04:15:07 GMT

Who should I tag or @ to get the ticket escalated? I have been messaging @CS_Agent

Re: Ticket ID:641302-104 SIM / eSIM E2013-G

hairbag1 — Sun, 01 Feb 2026 04:16:13 GMT

@MananPathak wrote:
Who should I tag or @ to get the ticket escalated? I have been messaging @CS_Agent

Use this link to dm Customer Support..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Ticket ID:641302-104 SIM / eSIM E2013-G

MananPathak — Sun, 01 Feb 2026 04:19:10 GMT

Thank you for quick replies. I messaged them, and hoping for a fix soon.