topic Re: Trying to subscribe a new plan encountered an Error Code: M.8702 and cannot submit e-ticket. in Get Support

Trying to subscribe a new plan encountered an Error Code: M.8702 and cannot submit e-ticket.

Raymond2023 — Sun, 25 Jan 2026 19:06:04 GMT

Trying to subscribe a new plan encountered an Error Code: M.8702 and cannot submit e-ticket. Cleared browser cache and tried different browser, none of them works

Re: Trying to subscribe a new plan encountered an Error Code: M.8702 and cannot submit e-ticket.

hTideGnow — Sun, 25 Jan 2026 19:07:40 GMT

hi @Raymond2023 Did PM charged you?

but you should start your activation using PM app, not browser

Please download PM app and use another email address to setup another account and subscribe

Re: Trying to subscribe a new plan encountered an Error Code: M.8702 and cannot submit e-ticket.

Raymond2023 — Sun, 25 Jan 2026 19:11:35 GMT

Also tried on mobile app and still encountered an error after providing the payment info.

Re: Trying to subscribe a new plan encountered an Error Code: M.8702 and cannot submit e-ticket.

Raymond2023 — Sun, 25 Jan 2026 19:16:15 GMT

Tried on browser, encountered Error Code: M.8702 on every attempt. And downloaded the PM app, started to subscribe the plan, provided the payment info as required, click Submit button and the app prompts "an error encountered". Tried 2 times and same error happened.

Re: Trying to subscribe a new plan encountered an Error Code: M.8702 and cannot submit e-ticket.

Raymond2023 — Sun, 25 Jan 2026 19:21:46 GMT

Already downloaded PM app and used 2 email addresses. Does it mean if there is an error encountered, the email cannot be used anymore? I already tried 2 email addresses, can you please clear the error cases?

Re: Trying to subscribe a new plan encountered an Error Code: M.8702 and cannot submit e-ticket.

hTideGnow — Sun, 25 Jan 2026 19:24:25 GMT

hi @Raymond2023

try uninstall and reinstall PM app and try again

but they had system issue with activation on Friday. It was supposed to be resolved, but maybe the issue came back

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Flash-Sale-Promo-Activation-Issue/td-p/1401359

Re: Trying to subscribe a new plan encountered an Error Code: M.8702 and cannot submit e-ticket.

Raymond2023 — Sun, 25 Jan 2026 19:38:15 GMT

Tried a new email account, still doesn't work!