topic Re: Esim & Sim in Get Support

Esim & Sim

Jughead7620 — Sun, 25 Jan 2026 18:58:56 GMT

I just recently tried to join public mobile but in the setup process I indicated my phone was esim compatible and it turned out it is not. Now it won't let me complete the registration process or go back to change from esim to regular sim. I cannot do anything or even get off the phone is noncompatible with esim page on the app. The payment has went through but I have no way to use it. Any help out there?

I also looked for a number I could call but nothing is available.

Re: Esim & Sim

hTideGnow — Sun, 25 Jan 2026 19:02:59 GMT

hi @Jughead7620

you will need to ask PM support to help.

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Esim & Sim

Sansan — Sun, 25 Jan 2026 19:04:21 GMT

You will need csa help.

Message them directly at the link below. Repaone time will most like be between 24-48 hours from now.

No phone number to call.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437