topic Re: Issue with receiving calls, texts or sending texts in Get Support

Issue with receiving calls, texts or sending texts

JessicaWang369 — Sun, 25 Jan 2026 18:52:27 GMT

No services after porting numbers 2 hours ago...

Very challenge to reach live agent.

whats happening?

Re: Issue with receiving calls, texts or sending texts

Rita8111 — Sun, 25 Jan 2026 18:56:18 GMT

in the same situation, also no 4g/5g network, ported 2 numbers husbands work but can't take out old sim card, seems like they are busy with a lot of people porting

Re: Issue with receiving calls, texts or sending texts

hTideGnow — Sun, 25 Jan 2026 18:57:02 GMT

hi @JessicaWang369

you should be able to make outbound calls now. Inbound calls will come only after porting is completed

if you cannot even make outbound calls, first, remove your old sim card or disable old esim. Confirm PM sim is active and set as Primary

Try Reboot phone and then click Reset network settings

if same, submit a ticket with PM

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Issue with receiving calls, texts or sending texts

Rita8111 — Sun, 25 Jan 2026 19:01:06 GMT

Try Reboot phone and then click Reset network settings, this worked for me! thanks

Re: Issue with receiving calls, texts or sending texts

Rita8111 — Sun, 25 Jan 2026 19:18:29 GMT

If i take out my old sim card, my new esim cannot make calls or receive calls, i think the porting is not complete yet.

Re: Issue with receiving calls, texts or sending texts

JessicaWang369 — Sun, 25 Jan 2026 19:25:37 GMT

Called my previous provider -Rogers and turned out when I sent "Yes" for transfer, they didn't receive the text msg. Now need PM to submit transfer request again...how to request?

Re: Issue with receiving calls, texts or sending texts

hTideGnow — Sun, 25 Jan 2026 19:54:52 GMT

hi @JessicaWang369

PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Issue with receiving calls, texts or sending texts

CSA_PM — Wed, 28 Jan 2026 20:08:44 GMT

Hi @JessicaWang369

I sent you a private message to your created ticket.