topic Re: Transfer from koodo and eSIM can not work in Get Support

Transfer from koodo and eSIM can not work

Irene15 — Sun, 25 Jan 2026 13:32:31 GMT

I transfer from koodo and eSIM can not work for the whole day no net work and no message

peade help me

Re: Transfer from koodo and eSIM can not work

slusagm — Sun, 25 Jan 2026 02:42:49 GMT

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

But if you cannot reach them or they said they cannot help, you will need to contact PM using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: Transfer from koodo and eSIM can not work

Irene15 — Sun, 25 Jan 2026 03:03:49 GMT

Thanks a lot I can not contact them I left a message for the inbox it is so frustrating hop it will be solved as soon as possible

Re: Transfer from koodo and eSIM can not work

computergeek541 — Sun, 25 Jan 2026 13:33:32 GMT

@Irene15

I have removed the picture that you posted becasue it contains your contact information. You will still need to delete the picture from your Community profile. Please do not post such information in a publicly viewable message board.

Re: Transfer from koodo and eSIM can not work

Irene15 — Sun, 25 Jan 2026 18:17:58 GMT

No one help me to deal with that upload a ticket no reply still have no network !

Re: Transfer from koodo and eSIM can not work

Frank52 — Sun, 25 Jan 2026 18:47:03 GMT

It looks like customer service is receiving a large amount of requests which is causing the response times to be longer than usual. Hang in there. I am sure that you will get a response back.