topic Re: ESIM activation failed in Get Support

ESIM activation failed

chipndale — Sun, 25 Jan 2026 18:24:43 GMT

Somewhere along the esim installation process it seems like it failed and now I'm stuck unable to use data and make calls. I'm unable to receive the verification code since my number wont work. info in the settings app still shows the name of my previous carrier

Re: ESIM activation failed

Dunkman — Sun, 25 Jan 2026 18:28:09 GMT

@chipndale

Did you receive email from Public mobile with a QR code for eSIM?

If not, you will need to contact customer service agent. The problem is that the wait times are long this weekend. Expect at least 24 hour wait. Hopefully sooner.

Send a private message to CS_Agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: ESIM activation failed

Sansan — Sun, 25 Jan 2026 18:28:37 GMT

You will need to message PM at the link below for assistance.

Be prepared to wait between 48-72 hours for a reply.

They do open daily from 9-10 pm est.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: ESIM activation failed

chipndale — Sun, 25 Jan 2026 18:30:49 GMT

yes but its showing an error when I try to activate. will put in a message