topic Re: Porting issue from virgin plus in Get Support

Porting issue from virgin plus

Ly2026 — Sun, 25 Jan 2026 18:06:10 GMT

I am porting from virgin plus to Public Mobile. I replied to the text to accept the number transfer. It’s been almost 14 hours. I can only call people, receive calls, send/receive texts, but no data service at all. Submitted a ticket online 4 hours ago, nil response. I had reset network settings, restarted phone, airplane mode. The phone shows 5G but no data available.

Re: Porting issue from virgin plus

hTideGnow — Sun, 25 Jan 2026 18:07:52 GMT

hi @Ly2026

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Porting issue from virgin plus

slusagm — Sun, 25 Jan 2026 18:07:54 GMT

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

But if you cannot reach them or they said they cannot help, you will need to contact PM using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: Porting issue from virgin plus

Dunkman — Sun, 25 Jan 2026 18:16:26 GMT

@Ly2026

If you are able to receive phone call and text, that means your port was completed successfully.

If only a data issue, might be more of a setup problem with your phone. Which model phone are you using? If android, you can check the APN settings. If iphone, it should be automatically set up.

Also, maybe try manually selecting LTE (instead of Auto or 5G).

Re: Porting issue from virgin plus

CodeMaster — Sun, 25 Jan 2026 18:22:51 GMT

Can you also send me a PM with this number? I've been having problems trying to get my number ported over all day.

Thanks,

Re: Porting issue from virgin plus

slusagm — Sun, 25 Jan 2026 18:24:37 GMT

@CodeMaster

sent to your community inbox

Re: Porting issue from virgin plus

Ly2026 — Sun, 25 Jan 2026 19:16:25 GMT

Hi all, thanks for the help. I called the porting team and eventually reached somehow who said they could not help Public Mobile customers.

I placed a ticket to CS_Agent 5 hours saying the data is not working but have received not reply.

It's an iPhone 12 Pro and I have rebooted it, reset network settings, airplane mode on and off and choosing LTE instead of 5G.

Any other thoughts I really need data by tomorrow.

Re: Porting issue from virgin plus

Ly2026 — Sun, 25 Jan 2026 19:42:08 GMT

I've just tried the SIM card in an iPhone 15 with the same no data issue.

Re: Porting issue from virgin plus

MendedPM — Sun, 25 Jan 2026 19:53:04 GMT

Could you please send me the phone number to call for porting issues as well?

Re: Porting issue from virgin plus

Dunkman — Sun, 25 Jan 2026 19:56:59 GMT

@Ly2026 wrote:
Hi all, thanks for the help. I called the porting team and eventually reached somehow who said they could not help Public Mobile customers.
I placed a ticket to CS_Agent 5 hours saying the data is not working but have received not reply.
It's an iPhone 12 Pro and I have rebooted it, reset network settings, airplane mode on and off and choosing LTE instead of 5G.
Any other thoughts I really need data by tomorrow.

@Ly2026

Porting team can only help with port issues. Your port was done successfully.

Your account likely needs to be reset on the backend by CS_Agent. Unfortunately, the wait times are 1-2 days this weekend.

You already tried the varous troubleshooting advice that community members would suggest.

Re: Porting issue from virgin plus

CSA_PM — Tue, 27 Jan 2026 16:06:15 GMT

Hi
I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage