topic Re: porting issues in Get Support

porting issues

aasdfasdfasdf — Sun, 25 Jan 2026 17:07:58 GMT

I'm having trouble porting from fizz to public mobile. I can call people but i can't receive calls or texts. Does anyone know how I can fix this? Who can I call?

Re: porting issues

hTideGnow — Sun, 25 Jan 2026 16:33:41 GMT

hi @aasdfasdfasdf

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: porting issues

Jon14 — Sun, 25 Jan 2026 16:47:01 GMT

Hello, I am experiencing the same issue. My wife and I cannot receive calls or texts. I believe I have PM'd CS_Agent. We both got the SMS when porting and said YES to porting over. Our mobile data works, and we can send calls.

Re: porting issues

CSA_PM — Tue, 27 Jan 2026 21:44:49 GMT

Hi @aasdfasdfasdf

An agent is already in contact with you.

Please continue there.