https://productioncommunity.publicmobile.ca/t5/Get-Support/ESIM-compatibility/m-p/1403034#M958692 <P>Hi - I am trying to set up my phone now that I have purchased the 20$ a month plan, but your app says that my phone is not esim compatible. However, it is esim comapatible (Iphone 13). What do I do?</P> Sun, 25 Jan 2026 16:24:13 GMT catschaar 2026-01-25T16:24:13Z https://productioncommunity.publicmobile.ca/t5/Get-Support/ESIM-compatibility/m-p/1403034#M958692 <P>Hi - I am trying to set up my phone now that I have purchased the 20$ a month plan, but your app says that my phone is not esim compatible. However, it is esim comapatible (Iphone 13). What do I do?</P> Sun, 25 Jan 2026 16:24:13 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/ESIM-compatibility/m-p/1403034#M958692 catschaar 2026-01-25T16:24:13Z https://productioncommunity.publicmobile.ca/t5/Get-Support/ESIM-compatibility/m-p/1403037#M958695 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/642893">@catschaar</a>&nbsp; You might need get physical SIM card first then change back to eSIM afterwards but you need to confirm with support to help&nbsp;</P><P class=""><SPAN class="">send&nbsp; a&nbsp; private message &nbsp; To CS_Agent</SPAN></P><P class=""><SPAN class=""><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span> Link below <span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span></SPAN></P><P class=""><SPAN class="">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; <A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener"><SPAN class="">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</SPAN></A><BR />&nbsp; &nbsp; </SPAN></P><P class=""><SPAN class="">&nbsp; &nbsp;After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box</SPAN></P><P class=""><SPAN class="">&nbsp;</SPAN></P><P class=""><SPAN class=""><A href="https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca</A></SPAN></P> Sun, 25 Jan 2026 16:26:03 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/ESIM-compatibility/m-p/1403037#M958695 Handy1 2026-01-25T16:26:03Z