topic Re: Purchased 1GB addon for my current plan but still no data in Get Support

Purchased 1GB addon for my current plan but still no data

zeromax — Tue, 04 Jan 2022 23:17:36 GMT

I just pay $30 for the 1GB addon and I still dont have any data please advise.

Re: Purchased 1GB addon for my current plan but still no data

matbasm — Mon, 25 Jun 2018 15:50:42 GMT

@zeromax, Have you enabled data on your phone? Is your phone compatible for data on the PM/Telus network? If you could provide the exact model of your phone, then someone could give you more specific information. Also, have you checked your APN settings?

Re: Purchased 1GB addon for my current plan but still no data

ShawnC13 — Mon, 25 Jun 2018 15:51:28 GMT

@zeromax wrote:
I just pay $30 for the 1GB addon and I still dont have any data please advise.

Addons are a two step process. If you login to selfserve you will see that you will have $30 in your available funds. You will then need to re-purchase the addon and it will take the payment from there. If there are no funds in available funds you will need to contact the mods. Link for that is in my signature

Re: Purchased 1GB addon for my current plan but still no data

zeromax — Mon, 25 Jun 2018 16:25:07 GMT

Yes the data is enabled, and I been on data for the past 2 years it just I went over the data limit and purchased an additional 1gb addon. APN setting are setup correctly.

Re: Purchased 1GB addon for my current plan but still no data

zeromax — Mon, 25 Jun 2018 16:26:53 GMT

Addon for 1GB is greyed out and it says I have 1GB addon already but the $30 is still available funds.

Re: Purchased 1GB addon for my current plan but still no data

wetcoaster — Mon, 25 Jun 2018 16:35:12 GMT

@zeromax wrote:
Addon for 1GB is greyed out and it says I have 1GB addon already but the $30 is still available funds.

Stupid question... Did you accidentally try to add a roaming data add-on instead the Canada wide? I just checked in my self serve - the later are still stackable, so greying out shouldn't happen even if you actually just bought one.

I would log out of self serve, clear the browser cache / go incognito mode / switch browser, log back in and "buy" the add-on again with your available funds.

Re: Purchased 1GB addon for my current plan but still no data

matbasm — Mon, 25 Jun 2018 16:36:18 GMT

@zeromax, if you are still seeing the amount as available funds, then the actual purchase of the addon did not go through properly. Are you able to buy it again (using the available funds)? If not, contact the mods (as mentioned by @ShawnC13).

Re: Purchased 1GB addon for my current plan but still no data

zeromax — Mon, 25 Jun 2018 16:46:44 GMT

No there is no option for me to purchse I have already contacted the mod

Re: Purchased 1GB addon for my current plan but still no data

zeromax — Mon, 25 Jun 2018 20:05:57 GMT

How long do mods usually reply as I send them a pm and haven't hear back yet. Its already been half a day already.

Re: Purchased 1GB addon for my current plan but still no data

srlawren — Mon, 25 Jun 2018 20:23:01 GMT

@CS_Agent can you please reply to @zeromax's private message? They have been waiting for some time now, longer than the stated response times. Thank you!