topic Transfer number problem in Get Support

Transfer number problem

ZHZY — Sun, 25 Jan 2026 17:09:26 GMT

I tried to transfer my phone from yesterday and I got a text message saying that I have trouble to transfer it. Is there any phone number I can call PM customer service? I tried to send message through community, but I couldn’t get any response.

Re: Transfer number problem

hTideGnow — Sun, 25 Jan 2026 16:00:58 GMT

hi @ZHZY

PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Transfer number problem

CSA_PM — Wed, 28 Jan 2026 21:43:10 GMT

Hi
I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage