topic Re: Activation issue in Get Support

Activation issue

Xinying — Sun, 25 Jan 2026 17:13:14 GMT

Received public mobile message that I have trouble transfer my number to public mobile. Please help

Re: Activation issue

Handy1 — Sun, 25 Jan 2026 15:47:32 GMT

@Xinying

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Activation issue

Malechai — Sun, 25 Jan 2026 15:53:40 GMT

To hopefully reassure you, I had this exact problem yesterday when I ported over. In my case, it was because I provided the wrong IMEI number that the freedom eSIM was using (my phone has 2 IMEIs). Messaging CS Agent as mentioned by Handy1 is what got me sorted out. I provided my Freedom account number (and proper IMEI number just in case) in the message. It took a few hours but they reinitiated the port, I replied YES to the freedom text and everything was done this morning.

Don't worry everything will work out 🙂