topic Re: Porting No texts or inbound calls almost 24 hours in Get Support

Porting No texts or inbound calls almost 24 hours

tararamsey — Sun, 25 Jan 2026 15:32:51 GMT

Replied yes to previous provider request to transfer. Still no text or inbound calls almost 24 hours. Have sent a message to customer service, no response yet

Re: Porting No texts or inbound calls almost 24 hours

Blackcat0808 — Sun, 25 Jan 2026 15:36:33 GMT

Been 10 hour for me, same issue. Did you port from Rogers? Wonder if that is the problem.

Re: Porting No texts or inbound calls almost 24 hours

Sansan — Sun, 25 Jan 2026 15:37:18 GMT

Honestly, with the vast amount of reported issues on this, you could be waiting fir another day for a response.

When did you message them?

Have you removed your previous sim? Rebooted?

Re: Porting No texts or inbound calls almost 24 hours

Sansan — Sun, 25 Jan 2026 15:38:32 GMT

It's multiple different carriers.

From my observations, there are more reports from fizz.

Re: Porting No texts or inbound calls almost 24 hours

Blackcat0808 — Sun, 25 Jan 2026 15:42:13 GMT

Ok, I rebooted my phone twice, reinsert the sim, didn't fix it. I called my daughter and call display shows my number, so my number did transfer over fine. When she call me back it goes directly to call forwarding.

Re: Porting No texts or inbound calls almost 24 hours

SarahSnow — Sun, 25 Jan 2026 15:45:06 GMT

Been 24 hrs for me and same issue. Sent a private message to customer support with no response. Does anyone have the number for the porting assistance team?

Re: Porting No texts or inbound calls almost 24 hours

tararamsey — Sun, 25 Jan 2026 15:45:37 GMT

Yes from Rogers

Re: Porting No texts or inbound calls almost 24 hours

tararamsey — Sun, 25 Jan 2026 15:46:32 GMT

Only messaged about an hour ago. Removed previous sim

Re: Porting No texts or inbound calls almost 24 hours

tararamsey — Sun, 25 Jan 2026 15:47:20 GMT

This sounds very similar to me.

Re: Porting No texts or inbound calls almost 24 hours

Blackcat0808 — Sun, 25 Jan 2026 15:47:40 GMT

🤝

Re: Porting No texts or inbound calls almost 24 hours

Sansan — Sun, 25 Jan 2026 15:49:47 GMT

I'll send it to you. Please let us know what they say.

Re: Porting No texts or inbound calls almost 24 hours

tararamsey — Sun, 25 Jan 2026 15:56:09 GMT

Can you send it to me as well?

Re: Porting No texts or inbound calls almost 24 hours

SarahSnow — Sun, 25 Jan 2026 16:23:07 GMT

Thanks so much! Apparently, there was an issue with the IMEI number I provided and so I had to provide my account number for my old carrier and they were able to submit a new request. That was confirmed and the transfer should be completed within the next two hours. So I would recommend calling as they were able to fix my issue!

Re: Porting No texts or inbound calls almost 24 hours

Blackcat0808 — Sun, 25 Jan 2026 16:26:06 GMT

How did you get over the 'text' the sent you? When I call, input my number, they said a text will be sent to me to start the 'help' but I cannot receive text right now.

Re: Porting No texts or inbound calls almost 24 hours

Shirazkapadia — Sun, 25 Jan 2026 17:33:03 GMT

Can you send it to me as well please? Thank you!

Re: Porting No texts or inbound calls almost 24 hours

tararamsey — Sun, 25 Jan 2026 17:44:46 GMT

How did you get to a human? I get cut off

Re: Porting No texts or inbound calls almost 24 hours

SarahSnow — Sun, 25 Jan 2026 17:47:45 GMT

I just called the number and responded to the initial questions (reason for calling etc) and then I waited on hold for about 20 mins and then a human picked up!

Re: Porting No texts or inbound calls almost 24 hours

SarahSnow — Sun, 25 Jan 2026 17:48:17 GMT

I didn’t get a text, I just for connected to a human after waiting on hold for 20 mins.

Re: Porting No texts or inbound calls almost 24 hours

Sansan — Sun, 25 Jan 2026 17:48:34 GMT

That's superb 🍻

Re: Porting No texts or inbound calls almost 24 hours

tararamsey — Sun, 25 Jan 2026 17:57:19 GMT

Did you call from the public mobile phone or another one? Still keep getting the message they will send a text to start the conversation which of course is impossible. It's an insane loop