topic Re: Number transfer from Fizz failed in Get Support

Number transfer from Fizz failed

Erfan — Sun, 25 Jan 2026 17:36:49 GMT

I switched to PM yesterday

I received message from Fizz and replied yes

I received message from PM saying wrong account number, and they will contact me shortly (it's been a day now)

I can't do the transfer from my account, says invalid phone number

What should I do?

Edit: I called the number you guys gave me and they transfer the number. Thanks a lot! 🙂

Re: Number transfer from Fizz failed

hTideGnow — Sun, 25 Jan 2026 14:52:19 GMT

HI @Erfan

PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Number transfer from Fizz failed

Dunkman — Sun, 25 Jan 2026 14:52:27 GMT

@Erfan

I will private message you the Telus team porting number. This number can be used only for porting issues.

Re: Number transfer from Fizz failed

Malechai — Sun, 25 Jan 2026 15:38:10 GMT

had that problem myself porting over from fizz. I read that the fizz account number is too short for what the port field expects and adding 3 zeros in front apparently helps it. anyways msging CS Agent as already indicated was the quickest method for me to get sorted out

Re: Number transfer from Fizz failed

Erfan — Sun, 25 Jan 2026 15:37:49 GMT

Yes I had the same issue and added zeroes infront of the number until it accepted it, but later got a text saying account number was wrong!

Re: Number transfer from Fizz failed

Malechai — Sun, 25 Jan 2026 15:40:14 GMT

It can be rough but CS Agent helped me within a few hours. Reasonable time frame right now considering how slammed they are with everyone porting over and having problems. They'll help you, no need to worry.

Re: Number transfer from Fizz failed

rgrandom — Mon, 26 Jan 2026 17:36:11 GMT

I am having the same issue. Need assistance on re-triggering the port process or any customer support number.

Thank you

Re: Number transfer from Fizz failed

slusagm — Mon, 26 Jan 2026 17:36:39 GMT

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

But if you cannot reach them or they said they cannot help, you will need to contact PM using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote