topic Re: Overcharged for addon that did not work in Get Support

Overcharged for addon that did not work

Jordenp — Sun, 25 Jan 2026 15:18:20 GMT

Hello,

I purchassed a $20 data addon in dec and then had to renew my plan because I could not use the internet addon. It did not do anything at all.
I was away and Just remembered to email as you do not have an easy way to do this on mobile itself.

It would be nice to be able to report these issues from within the public mobile app and not being linked to a

Re: Overcharged for addon that did not work

hTideGnow — Sun, 25 Jan 2026 15:21:05 GMT

hi @Jordenp

you can open ticket with PM support to get that amount reversed. But since it is an issue from Dec, I suggest you to wait couple more days before submitting them a ticket. PM support agents are facing long support queue from the new 50% off deals for new subscribers.

So, wait couple days and submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Overcharged for addon that did not work

Jordenp — Sun, 25 Jan 2026 15:22:02 GMT

You make it too complicated to get an answer from anyone.

Re: Overcharged for addon that did not work

hTideGnow — Sun, 25 Jan 2026 15:26:11 GMT

thanks @Jordenp , but I didn't make it hard, I am a customer trying to help you.

Just suggesting you to send in your ticket later when the support queue is lighter so your issues won't be missed

Re: Overcharged for addon that did not work

Jordenp — Sun, 25 Jan 2026 15:24:19 GMT

In that case ❤️ sorry i appreacite you