topic Re: Sim card activation problems in Get Support

Sim card activation problems

Marvelfan — Sun, 25 Jan 2026 17:21:52 GMT

Having trouble with Sim card activation. App shows my plan has been activated. Have tried restarting,reinserting Sim, and clearing network settings. Anyone with tips or suggestions aside from submitting a ticket which I have done?

Re: Sim card activation problems

BKNS27 — Sun, 25 Jan 2026 15:01:08 GMT

@Marvelfan

Where did you purchase the SIM?
SIMs can only be activated once .

Re: Sim card activation problems

hTideGnow — Sun, 25 Jan 2026 15:05:37 GMT

hi @Marvelfan

look like the sim was not setup probably on the system. You will need PM support agent to fix

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Sim card activation problems

Marvelfan — Sun, 25 Jan 2026 15:08:13 GMT

From mobile klinik - new

Re: Sim card activation problems

Nelly_rocky — Sun, 25 Jan 2026 15:43:45 GMT

When you open a ticket does customer service agent call you back to resolve an issue? Or it’s all on line to fix issues?