topic Ported but cannot receive calls or text in Get Support

Ported but cannot receive calls or text

Blackcat0808 — Sun, 25 Jan 2026 14:12:55 GMT

Ported from Rogers, everything works, but cannot receive calls or text.

Re: Ported but cannot receive calls or text

hTideGnow — Sun, 25 Jan 2026 14:14:27 GMT

Did you get a text from Rogers to approve the port?, did you reply Yes within 90 mins?

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Ported but cannot receive calls or text

Yummy — Sun, 25 Jan 2026 14:14:57 GMT

Well, it looks Nothing works since you cannot receive calls nor sms.

Confirm your phone number and account status after logging in to PM account.

Re: Ported but cannot receive calls or text

Blackcat0808 — Sun, 25 Jan 2026 14:39:33 GMT

Hi, I did reply yes. I use my daughter's phone to call 1 844 number but I cannot receive text and when I gave her number it hangs up on me and tell me to use the online help.

Re: Ported but cannot receive calls or text

Blackcat0808 — Sun, 25 Jan 2026 16:11:36 GMT

My phone is showing on my pm account, data and making calls works fine. I am only having issues receiving calls and texting.