topic Calls in Get Support

Calls

Rileybobo — Sun, 25 Jan 2026 14:04:46 GMT

I switched to Public yesterday but my calls go directly to voicemail and I do t receive verification codes

Re: Calls

Dunkman — Sun, 25 Jan 2026 14:06:48 GMT

Your port may not have been successful. Did you respond "yes" to your old carrier's port request confirmation text? Is data working? Are you able to do outgoing calls and send texts?

Re: Calls

Rileybobo — Sun, 25 Jan 2026 14:07:54 GMT

I did reply and I can make calls and msg people

Re: Calls

Dunkman — Sun, 25 Jan 2026 14:09:48 GMT

@Rileybobo

Something else went wrong with your port then. Since you are unable to receive phone calls and text messages. I will private message you the Telus/Koodo team porting phone number. This can be only used for porting issues.

Re: Calls

Rileybobo — Sun, 25 Jan 2026 14:11:17 GMT

Ok thank you

Re: Calls

Rileybobo — Sun, 25 Jan 2026 14:12:46 GMT

Where will I see the msg with the phone number