Incomplete Number Port – Unable to Receive Incoming Calls

Kapil331 — Sun, 25 Jan 2026 13:58:06 GMT

My number port from Fido is incomplete. I can make outgoing calls but cannot receive incoming calls. Please complete or re-push the port.

Re: Incomplete Number Port – Unable to Receive Incoming Calls

softech — Sun, 25 Jan 2026 13:58:41 GMT

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

But if you are unable to reach someone from the live support with the phone number I sent you, you can also message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**After opening the ticket, please monitor your community inbox (envelope icon on the top right), the customer support agent will get back to you in sending a message there.

Re: Incomplete Number Port – Unable to Receive Incoming Calls

richlam83 — Mon, 26 Jan 2026 19:20:52 GMT

I have the same issue. Wondering if you can also send me the phone number to call to re-trigger the process.

Thanks!

topic Incomplete Number Port – Unable to Receive Incoming Calls in Get Support

Incomplete Number Port – Unable to Receive Incoming Calls

Re: Incomplete Number Port – Unable to Receive Incoming Calls

Re: Incomplete Number Port – Unable to Receive Incoming Calls