topic Re: is there a problem with self-serve? in Get Support

is there a problem with self-serve?

daredogg — Tue, 04 Jan 2022 23:17:34 GMT

Attempting to future date my plan with the newer 4.5 GB for $40 plan, and the change my plan screen keeps coming up blank... Anyone else experiencing issues?

Re: is there a problem with self-serve?

vogelhut — Mon, 25 Jun 2018 14:27:03 GMT

Haven't tried changing plans myself, but try a different web browser and see if that fixes the problem. You can also open the site in incognito mode as there may be some cached data causing the issue.

Re: is there a problem with self-serve?

Anonymous — Mon, 25 Jun 2018 14:27:27 GMT

Hey, @daredogg, did you try clearing your browser's cache, or using your browser in privacy / incognito mode?

Re: is there a problem with self-serve?

LEGO — Mon, 25 Jun 2018 14:31:33 GMT

@daredogg I have just tried it, same thing! Empty fields in Self-Serve!

Unannounced maintenance OR we have been hacked?

Re: is there a problem with self-serve?

daredogg — Mon, 25 Jun 2018 14:32:40 GMT

Nope... not browser related... I already tried different browsers before I posted (to eliminate the risk of looking like a noob)

Re: is there a problem with self-serve?

mimmo — Mon, 25 Jun 2018 14:38:14 GMT

hapened to me earlier today aswell, I was even getting a 404 error at one point when clicking the "try out more options" link

i went back 30 minutes later and it worked. maybe server overload?

Re: is there a problem with self-serve?

CalvinW — Mon, 25 Jun 2018 14:40:56 GMT

I ran into the same issue. I think they were updating it with the new 4.5GB $40 and 5.5GB $45 promo plans.

Re: is there a problem with self-serve?

will13am — Mon, 25 Jun 2018 14:53:46 GMT

Maybe too many users making plan changes at the same time. I made the change without problem on the first try.

Edit: It does look like the self serve portal is being hammered with requests. It took minutes for me to login. I doubled checked my future dated change. It is still there.

Re: is there a problem with self-serve?

daredogg — Mon, 25 Jun 2018 16:24:30 GMT

Thanks everyone for the feedback... glad to know it just wasn't me. I'll keep trying every 30 minutes or so, and hopefully eventually I'll get in.