Not getting text to active servixe

Taylor108 — Sun, 25 Jan 2026 12:02:42 GMT

Its been well over 5 hours no text message to switch my number over. Please help

Re: Not getting text to active servixe

hTideGnow — Sun, 25 Jan 2026 12:05:33 GMT

porting could take time

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

CSA_PM — Tue, 27 Jan 2026 21:23:21 GMT

Hi

I sent you a private message to your created ticket.