topic Re: Double charged and referral code not applied in Get Support

Double charged and referral code not applied

EAdamI — Sun, 25 Jan 2026 07:55:06 GMT

Was charged $22.60 first, the $22.40 within a few minutes. The plan I subscribed for is $20 plan guaranteed for 24 months. It’s also showing my next payment to be $40, which is wrong. The promo code for referral I used was not applied. Getting errors and can’t create a ticket to reach the cs agent

Re: Double charged and referral code not applied

BKNS27 — Sun, 25 Jan 2026 09:29:58 GMT

@EAdamI

There is a lot of confusion with the 50% promo from new members all day. From what I understand is that you are charged the full price of the plan plus taxes and you will receive a credit on your renewal date at the end of the month. Confirm this with a CS_Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Let us know if this is the case as reference for future inquiries.

Re: Double charged and referral code not applied

hTideGnow — Sun, 25 Jan 2026 12:44:04 GMT

hi @EAdamI

your $10 referral bonus is a credit and will show up on your My Account within 72 hours