topic Transferring from Fizz is not successful, please help! in Get Support

Transferring from Fizz is not successful, please help!

Joann33 — Sun, 25 Jan 2026 06:35:59 GMT

Hi, I’m a new member and transferring my phone number from Fizz. I sent YES to Fizz, but received below message from PM.

“Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect account number. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://urlshortner.tiia.ai/xYpc_I”

I can use PM’s data and call, but I can’t receive any messages even code, what should I do? No one calls me. Can anyone from PM help? Thanks.

Re: Transferring from Fizz is not successful, please help!

Sansan — Sun, 25 Jan 2026 06:42:05 GMT

Please message PM directly at the link below for assistance since the chatbot doesn't seem to be working.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Check your inbox every few hours for the reply.

Re: Transferring from Fizz is not successful, please help!

Joann33 — Sun, 25 Jan 2026 07:19:57 GMT

Thanks Sansan, I just sent the message to them.